Exchange Policy
At [Your Mobile Shop], we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a hassle-free exchange policy under the following conditions.
Eligibility for Exchange
- Exchanges are available within 30 days of purchase.
- The product must be in its original condition with all accessories, packaging, and documentation included.
- The product must not have been used or damaged in any way.
How to Request an Exchange
If you meet the eligibility criteria, please follow these steps to request an exchange:
- Contact our customer support team at support@[yourshop].com.
- Provide your order number and the reason for the exchange.
- Our team will assist you with the next steps and issue a return shipping label if needed.
Exceptions
- Items that have been damaged due to misuse are not eligible for exchange.
- Opened or used accessories (e.g., phone cases, chargers) are non-returnable.
Refunds
If an exchange is not possible, a full refund will be issued after the product is returned in its original condition.
For any further questions, feel free to reach out to our customer support team.